Copyright: A.15.01.09


Your PC does not have the disk space needed for installation

The HP OfficeJet software requires 210 MB of free hard disk space on your system for installation. After installation, you need at least an additional 50 MB for scanning. You also need 5 MB free in your Windows directory. Please free disk space on your drive or select another drive for software installation.

Try the following:

 	Empty the recycle bin on your PC’s desktop.

Check your Windows temporary directory (Temp folder) for files that you can delete.

 	Remove programs you no longer need. Use the Add/Remove program feature (available in the control panel). Show me.

 	Check the space on other drives. Move files or install the HP OfficeJet software onto a different drive.


Your PC does not have the required operating system

To use this software, you need to upgrade your system to Windows 98/2000 or higher. Windows 95 /NT are not supported with this unit.


Your PC is running out of hard disk space

Scanning requires a lot of disk space. You need at least 50 MB free on your hard disk to be able to scan and store scanned images.

Try the following:

 	Empty the recycle bin on your PC’s desktop.

Check your Windows temporary directory (Temp folder) for files that you can delete.

 	Remove programs you no longer need. Use the Add/Remove program feature (available in the control panel). Show me


Your PC does not have enough program memory
Your PC does not have enough system memory

Check the RAM on your PC. If your system has less than the minimum amount of memory, 32MB of RAM, please add more memory. Contact your local computer store for information on how to add more RAM.

If your PC meets the minimum requirements, you may have too many programs running. Close any other programs you have open.  Show me


Your processor's speed does not meet minumum requirements
Your CPU or CPU's speed does not meet minimum requirements

It is recommended that you use the equivalent of a Pentium II, 233 mhz or higher. Look at the documentation that came with your PC to determine your CPU and its speed.

Contact your local computer store or your PC’s manufacturer for information on how to add a faster processor to your PC.


Your monitor does not have the correct display setting

At the current display setting, you may not be able to see all the HP OfficeJet dialog boxes. Also, your scanned images may not display well.

To change the display setting:

1	On the Windows taskbar, click Start, point to Settings, and then choose Control Panel.

2	Double-click the Display icon.

3	Select the Settings tab.

 	In the Colors list, select a color depth of High Color (16bit) or greater.

 	In the Screen area, move the slider to select a resolution of 800x600 or more.

4	Click OK.


Show me

For Windows 98, to remove programs from your PC, follow these steps:

1	On the Windows taskbar, click Start, point to Settings, and then choose Control Panel.

2	In the Control Panel window, double-click the Add/Remove Programs icon.

3	In the Add/Remove Programs dialog box, click the name of the program you want to uninstall, and then click Add/Remove.

4	Follow the directions on the screen until the Add/Remove program finishes.

5	Click OK.

For Windows 2000, to remove programs from your PC, follow these steps:

1	On the Windows taskbar, click Start, point to Settings, and then choose Control Panel.

2	In the Control Panel window, double-click the Add/Remove Programs icon.

3	In the Add/Remove Programs dialog box, click the name of the program you want to uninstall, and then click Change\Remove.

4	Follow the directions on the screen until the Add/Remove program finishes.


HP Scout

HP Scout is a diagnostic tool that searches your PC for potential problems.

Main Tab Features (Not all reports may be available)

The first line shows the last time you generated a system report.

The reports on this tab provide general information about your PC.

System Report

USB Report

After you select a report, click one of the options (New Report, View Report, or Print Report).

During troubleshooting, a Customer Support agent may ask you to run the following program:

Sysedit

About Scout lists the version number.

Test Tab Features (Not all tests may be available)

These tests provide information about potential problems.

1	Select your HP OfficeJet from the Product Name list.

2	Select one or more of the tests:

 	Minimum Requirements test

 	Hardware Conflicts test

 	Software Conflicts test

 	IRQ Conflicts test

3	Click the Run System Tests button.

After you run the reports, a Test Results dialog box appears. Click an item on the list, and then click the Help button for instructions.

OR

If you are planning on using USB devices, click USB Compatibility test


IRQ Conflicts test

This test determines if there are any IRQ conflicts in your system resources.


Software Conflicts test

This test determines if you have software on your PC that is known to interfere with the HP OfficeJet. You must remove any software using the program’s uninstall feature or the Add/Remove program feature.


Hardware Conflicts test

This test determines if any hardware devices are interfering with your HP OfficeJet.

Note: You must have Windows 98/2000 or higher to use the USB cable.


Minimum Requirements test

This test determines if you have the minimum requirements needed to install and scan with your HP OfficeJet.


USB Compatibility test

This test determines if your system supports USB and if you have USB devices.

Note: You must have Windows 98/2000 (or higher) or the button will be grayed out.


Sysedit

This function allows you to access Sysedit, a Windows program.


Show me

For Windows 98, to close all running programs except the Explorer and the HP OfficeJet V Series, follow these steps:

1	Press Ctrl+Alt+Del.

The Close Program dialog box appears.

2	Click on a program to close, and then click End Task.

3	Repeat steps 1 and 2 until only Explorer and the HP OfficeJet V Series are visible.

For Windows 2000, to close all running programs except the Explorer and the HP OfficeJet V Series, follow these steps:

1	Press Ctrl+Alt+Del.

The Windows Security dialog box appears.

2	Click Task Manager.

3	Click on a program to close, and then click End Task.

4	Repeat step 3 until only the HP OfficeJet V Series is visible.


System Report

This report shows what files are currently on your system. It is useful for troubleshooting problems with program conflicts.


USB Report

This test checks to see if your system is USB ready.

Note: This button is grayed out if your operating system is not supported.