Copyright: hp Online Help - Version 3.0


	Contents
hp Printer Properties

Setup Tab

Features Tab

Advanced Tab

hp deskjet Toolbox

Printer ServicesTab

Estimated Ink Level Tab

Configuration Tab

Warning Information


	Setup Tab
The Setup Tab contains the following options:

Print quality

Draft

Normal

Best

Page Settings

Paper Type

Paper Size

Scale to Fit

Banner Printing(*)

PhotoREt(*)

Use Photo Print Cartridge(*)

Additional options

Factory Settings

(*)	Does not apply for all models.


	Features Tab
The Features Tab contains the following options:

Orientation

Portrait

Landscape

Mirror Image

Rotate 180 Degrees

Two-sided printing(*)

Book(*)

Tablet(*)

Automatic(*)

Multiple pages per sheet(*)

 	2 Pages per Sheet

 	4 Pages per Sheet

 	Draw Page Border

Poster printing(*)

 	2x2

 	3x3

 	4x4

Additional options

Start Printing from Last Page

Copies

Factory Settings

hp Preview

(*)	Does not apply for all models.


	Advanced Tab
The Advanced Tab contains the following options:

Print in Grayscale

Print in Grayscale

High Quality

Black Only

Optimize for Photocopy or Fax

Color

Saturation(*)

Brightness(*)

Color Tone(*)

Ink Volume

Ink Volume Slider(*)

Extra Dry Time

Extra Dry Time Slider(*)

Additional Options

Factory Settings

Automatic Image Enhancement

Memory Usage

Low Memory Mode

(*)	Does not apply for all models.


	Printer Services Tab
The Printer Services Tab contains the following options:

Open the User's Guide

Calibrate the Printer  (*)

Clean the Print Cartridges

Print a Test Page

Order a Print Cartridge(**)

Print a Diagnostic Page(***)

(*)	For some printer models, this button will say "Align the Print Cartridges."

(**)	For some printer models, this button will say "Ordering Information" and the button will be located in the Estimated Ink Level Tab.

(***)	Does not apply for all models.


	Estimated Ink Level Tab
The Estimated Ink Level Tab contains the following options:

 	Color Print Cartridge(*)

 	Black Print Cartridge(*)

Ordering Information(*)

(*)	Does not apply for all models.


	Configuration Tab
The Configuration Tab contains the following options:

Accessories

Automatic Two-Sided Printing Module(*)

 	Configure Print Cartridge

Messages

Display Paper Type Confirmation(*)

Display Printer Settings Confirmation

Configure Status Message(*)

Performance

Attempt To Use Hardware ECP(*)

Wireless

Use Wireless Printing

Configure Wireless Settings

Additional options

Apply

Factory Settings

(*)	Does not apply for all models.


	Warning Information Tab
Warning Tab

The Warning Information Tab contains information about the ink level of the print cartridges installed in your printer. This tab will appear in the toolbox if the printer detects low ink levels in either the color or black print cartridges.

Desktop System Tray

If the printer icon in the system tray is blinking yellow, it means messages not previously seen are waiting. One right mouse click on the printer icon presents a menu that allows opening of the toolbox. Click on the Warning Information Tab to read the messages.


Using What's This Help
	Using "What's This?" Help
Use "What's This?" help to get information on an item in the hp Printer Properties. To do this, place the cursor on a word or icon and click the right mouse button. A small window will appear with a description of that item.


Popup topics for Setup Tab


Normal

Letter-quality printing. Normal mode delivers high-quality output and is the recommended setting for speed and quality. Normal is the default print-quality setting for most paper types.


Best

Best mode produces the highest print quality for all media and eliminates the banding effect that sometimes occurs in solid areas. However, the Best setting prints more slowly than Normal mode for most documents.


Draft

Draft-quality printing. Draft mode prints faster than the Normal setting and produces lighter output. Using Draft will also reduce the frequency of replacing your print cartridges because it uses less ink.


PhotoREt

PhotoREt automatically selects the best combination of print speed and quality for your image.  If this feature is disabled (unchecked), the image is printed at the highest available resolution compatible with your settings; however, the image will print significantly slower and will temporarily require a large amount of disk space.

This feature can only be enabled when an hp photo paper is selected under Paper Type.


600 x 1200 dpi

This option should be used for high-resolution (600 dpi or larger) images. Selecting this option requires large amounts of temporary disc space and may take much longer to print than in PhotoRet mode. If you do not have sufficient disc space, select PhotoRet and reprint. This option may be useful for photographs and other images. Not recommended for text.


2400x 1200 dpi

This option should be used for high-resolution (600 dpi or larger) images. Selecting this option requires large amounts of temporary disc space and may take much longer to print than in PhotoRet mode. If you do not have sufficient disc space, select PhotoRet and reprint. This option may be useful for photographs and other images. Not recommended for text.


Paper Type

Select the Paper type setting that matches the paper or other media type you are using in your printer. Use only paper types (or other media types) listed for this option.


Paper Size

Select the size of paper or other media you have loaded in your printer. To use a paper size that is not listed, select User Defined Paper Size from the list of paper sizes.


Scale to Fit

Scale to fit allows you to shrink the document that is formatted in your software application so that it fits on the paper in your printer.  It can also reduce your printed document to 50% of its original size.  Click on the Scale to Fit button to activate either of these features.


Banner Printing

Select this option to print banners when using continuous-feed z-fold banner paper.


Photo Tray

Selects the built-in Photo Tray as the input device in place of the standard In Tray. (Available on the deskjet 95X Series printers only.) This requires the Photo Tray to be manually engaged. See the User's Guide for details on engaging the Photo Tray.


Page Layout Preview

Shows how the page layout will look. As you change the print settings, the page layout example changes.


Use Photo Print Cartridge

Indicates that the hp Photo Cartridge has been installed for maximum print quality on photo media. (Most deskjet 600 Series printers use the optional photo cartridge. Other printer series do not.)


Popup topics for Features Tab


Portrait

Prints across the width of the page (letter style).


Landscape

Prints across the length of the page (spreadsheet style).


Mirror Image

Select this option to reverse your image or document left to right for iron-on transfers or presentation slides that will be written on.


Rotate 180 Degrees

Rotates the page image 180 degrees top to bottom (turns the original image upside down.) May be used in conjunction with Mirror Image. Works in either Portrait or Landscape mode. This may be called "vertical flip" for some printers.


Two-Sided Printing

Check this box to print on both sides of the page. If you are using the Automatic Two-Sided Printing Module, select Automatic. This option is not available on all printer models.


Book

Prints using both sides of the page, with the binding along one side of the book. Selecting portrait or landscape page orientation determines the book's edge.

Two-sided printing requires that you manually reinsert the stack of paper into the IN tray after the first side has been printed. Follow the on-screen instructions for reinserting the paper.


Tablet

Prints using both sides of the page, with the binding along the top of the pages. This option reverses the back side of the page so that the pages can be read calendar-style.

Two-sided printing requires that you manually reinsert the stack into the IN tray after the first side has been printed. Follow the on-screen instructions for reinserting the paper.


Automatic

Check this box if you are using the Automatic Two-sided Printing Module. This option is not available on all printer models.


Multiple Pages per Sheet

Allows a multiple page document to be printed with more than one page image printed on a single sheet of paper. The text and pictures of selected pages of your document are reduced and printed on a single sheet of paper.


2 Pages per Sheet

Prints 2 pages on one sheet of paper.


4 Pages per Sheet

Prints 4 pages on one sheet of paper.


Draw Page Border

Draws a border around each page printed on the sheet.


Poster Printing

Allows a document to be printed as a poster by printing the document image on multiple pages which can be taped together. The available choices are 2x2, 3x3, or 4x4. The text and pictures of each page of your document are magnified and printed across the sheets of paper.


2x2

Uses 4 sheets of paper to print a poster. Once printed, they will be arranged two across and two down.


3x3

Uses 9 sheets of paper to print a poster. Once printed, they will be arranged three across and three down.


4x4

Uses 16 sheets of paper to print a poster. Once printed, they will be arranged four across and four down.


Start Printing from Last Page

Prints the pages of your document in reverse order (last page first).


Copies

Type the number of copies you want to print, or click the up arrow or the down arrow to select the number of copies.


Popup topics for Color Tab


Print in Grayscale

Select this option to print colors as different shades of gray. This setting is good for documents you will photocopy or fax in black and white or for fast, quality drafts. Once you have checked this box you may use the color print cartridge to print in a high-quality grayscale by selecting the "High Quality" button. Selecting the "Black Only" button prints in grayscale using the black print cartridge. Selecting the "Optimize for Photocopy or Fax" button uses the black print cartridge and optimizes images for faxing or photocopying.


Optimize for Photocopy or Fax

Select this option to optimize images for fax transmission and photocopies. You may select this option after checking the "Print in Grayscale" box.


ICM (Image Color Matching)

Enables ICC color management for some applications.


Saturation

Adjusts the relative purity of printed colors.


Brightness

Adjusts the lightness or darkness of the printed image.


Color Tone

Adjusts the perceived warmth or coolness of printed colors.


Ink Volume

Adjusts the amount of ink printed on a page. Drag the slider to the left for lighter images (less ink) or to the right for darker images (more ink). The lighter the ink volume, the faster the printout will dry.


Extra Dry Time

Provides extra drying time for slow-drying printouts. The printer will hold onto the printout until the dry time has elapsed.


Low Memory Mode

Check this box if your computer does not have enough memory/disc space to print the print job you have requested. Use this option for documents containing complex/high resolution images only. Selecting this option for text or text with simple line art results in poor output formatting and does not save any significant memory.


Automatic Image Enhancement

Check this box to turn on Automatic Contrast Enhancement and Fixed Resolution Enhancement. This option is on by default. Advanced users who wish to control their images more precisely may wish to uncheck the box, but normally users should allow the default automatic control of their documents.


Popup topics for Scale to Fit Dialog


Percentage of Original Size

This box shows the percentage of original size that your images and text will appear when printed.  The sizes available range from full original size (100%) to half size (50%).  Click the up and down arrows to make your selection.


Scale to Fit Paper

Selecting this option reduces the size of the document in an application to fit the size of the paper currently in the printer. Make sure that the printer setup paper size matches the actual paper in the printer’s In Tray.


Paper In Printer

From the pull down menu select the media size that is in your printer’s In Tray. The printer will take the document as it is sized in your application and fit it to the media in your printer as indicated by your selection.


Document Size

Select the media size from the pull down menu that reflects the media size of the document in your application. The printer will take the document as it is sized in your application and fit it to the media in your printer as indicated by your Paper In Printer selection.


Popup topics for Printer Services Tab


Open the User's Guide

Links to the online version of the hp deskjet User's Guide.


Calibrate the Printer

Calibrates the printer for the best possible print quality. Perform a calibration if the black and color printing become misaligned. For some printer models, the button says "Align the Print Cartridges." Follow the directions as indicated for the best possible print quality.


Align the Print Cartridges

Aligns both the black and color print cartridges for best possible output. This is highly recommended whenever a print cartridge is replaced.


Clean the Print Cartridges

Cleans the print cartridges. Perform a print cartridge cleaning when print quality has decreased noticeably or when troubleshooting instructions recommend doing so.


Print a Test Page

Performs a printer self test. Do this to verify that the printer is working properly.


Printer Services

Provides access to printer services such as calibrating the printer, cleaning the print cartridges and printing a test page. Access to the online User's Guide is also provided.


Calibrate the Photo Tray

Select this option to start the Photo Tray calibration. Calibration centers the printed image for the photo paper loaded in the Photo Tray. This requires engaging the photo tray before selecting this option.


Printer Selection Box

Use this option to select the printer you want to service.


Printer Port Selection Box

Use this option to select the port to which your printer is connected.


Purchase a Print Cartridge

Use this option to purchase a black, color or photo print cartridge directly from hp over the Internet.


Print a Diagnostic Page

Use this option to print a diagnostic test page that indicates how the print cartridge nozzles are working.


Popup topics for Estimated Ink Level Tab


Color Print Cartridge

Provides ink level status for the color print cartridge.


Black Print Cartridge

Provides ink level status for the black print cartridge.


Ordering Information

Link to hp's web site for fast and easy ordering of replacement print cartridges. This option is not available in all regions.


Estimated Ink Level

Provides status on estimated ink levels for both print cartridges. A link to hp's web site for fast and easy ordering of hp supplies is also provided.


Popup topics for Configuration Tab


Automatic Two-Sided Printing Module

Use this option to enable or disable the Automatic Two-Sided Printing Module.


Display Paper Type Confirmation

Check the box to enable the Paper Type Confirmation Dialog. Uncheck the box if you do not want to see a paper type confirmation message after making a paper type change.


Display Printer Settings Confirmation

Check the box to display a message that indicates any change made to print settings is permanent. Uncheck the box if you do not want to see the confirmation message after a change to the print settings. This applies to print settings made after clicking on the Printer Settings Taskbar icon.


Configure Status Message

Use this option to determine which status messages to display and which to suppress.


Configure Print Cartridge

Use this option to tell the driver how many print cartridges are installed in the printer – depending upon your model, it could be black only, color only or both.


 Accessories

Provides the ability to enable or disable printer accessories.


Messages

Provides the ability to enable or disable specific reminder dialog boxes.


Performance

Provides the ability to enhance the performance of the printer.


Attempt to Use Hardware ECP

The Extended Capabilities Port (ECP) is a parallel port for connecting a printer to a PC. It allows the printer to send precise status messages (low on ink, etc.) to the computer for display. If problems arise after checking this option, uncheck the box to let printer software take over the function. This will cause a small increase in the time required to print a document.


Apply

Applies all changes made to the Configuration tab.


Popup topics for Configure Wireless Settings Dialog Box


Wireless

Allows configuration of your printer for wireless communication.


Configure Wireless Settings

Allows configuration of your printer for wireless communication. Controls such parameters as PIN numbers, encryption, public access, infrared connections and automatic disconnection.


Bluetooth Settings

All of the items in this box control performance parameters for printing using the wireless Bluetooth standard. Right – click on each item for an explanation of that item.


Infrared Settings

Controls configuration of the Infrared port on your printer (if your printer has an infrared port.)


Device Address

The device address is automatically displayed. No action is required by the user.


Printer Name

The name of the printers is automatically read for you. You may type in any other name you wish to identify the printer to the operating system.(This is useful if you have more than one printer connected to your computer directly or over a network.)


Change PIN Code

Your printer is sent from the factory with a PIN code of 0 (zero.) Pressing this button allows you to change the PIN to another string of up to 16 numbers or letters.


Reset Printer Access

Pressing this button deletes all bonding from devices that previously bonded to the printer. Any user wishing to print with the printer will be required to bond with the printer. This includes entering the valid PIN code.


Mode

All of the buttons in this box define various Bluetooth modes of operation. Right – click on each item for a detailed explanation.


Private Mode

Private mode prevents any users from discovering the printer’s Bluetooth address. Users that have bonded to the printer or who have knowledge of the address can connect to the printer. If another Bluetooth device is already connected to the printer, the printer will ignore any connection attempts until the current connection is ended. This allows the printer to finish the current print job more quickly. Jobs usually print more quickly in Private rather than Public mode.


Public Mode

Public Mode allows the printer’s address to be discovered by any Bluetooth device.


Turn Off Bluetooth

This turns off Bluetooth function in the printer. Devices cannot discover the printer and connection attempts are ignored.


Encryption Required

If this box is checked, the user will be required to enter the device PIN code (known as the Bluetooth Passkey) unless the sending device has bonded with the printer earlier. All data is sent to the printer encrypted.


Automatically Disconnect 60 Seconds After Printing

Checking this box prevents users from tying up the printer after use. After 60 seconds from the end of the print job, Bluetooth disconnects to allow another user to connect.


Turn Off Infrared Printing

Checking this box disables the infrared port on your printer (if it has one.) This can prevent an unauthorized user with infrared sending capability from sending to the printer.


Popup topics for Custom Paper Size dialog box


Width

Type the width of the custom paper you want to use. The paper must be between 3 and 8.5 inches (77 and 215 mm) wide.


Length

Type the length (long edge) of the custom paper you want to use. The paper must be between 5 and 14 inches (127 and 356 mm) long.


English (in.)

Select this option to use inches for the width and length measurements.


Metric (mm)

Select this option to use millimeters for the width and length measurements.


Popup topics for Two-Sided Printing Margins dialog box


Margins

Provides options for handling the document content in order to maintain even top margins on both sides of the page.


Additional Popup topics


Show hp Preview

Invokes the hp Preview facility. This facility allows viewing of the document before printing. Shows the effects of multiple pages per sheet, poster, mirror printing, multiple copies and other printing features.


Factory Settings

Click the Factory settings button to return all settings to their factory default values.


hp Printer Properties

hp Printer Properties allows you to access printer features from a software program, such as a word-processing or graphics program. Use hp Printer Properties to select print quality, page orientation, paper type, paper size, and other useful options.


Error Message topics


	Printer Not Responding
Make sure your printer is on and that the top cover is closed. Then try the following:

The printer might be off line. Press the Resume [image] button to start printing.

If the Resume light is flashing, try turning the printer off and then on again.

Check under the printer's top cover for a paper jam.

Click here [image] for instructions on clearing paper jams.

Make sure the printer cable is firmly connected to both the printer and computer.

Make sure the printer cable you are using is designed for two-way (also known as bi-directional) communication (IEEE-1284 compliant).


	Improper Power Off
The last time the printer was used, it was improperly turned off.

Always use the Power [image] button on the front of the printer to turn the printer off.

If the printer was turned off from a power strip switch, or if the power cord was pulled from the outlet while the printer was printing or while the top cover was open, the print cartridge cradle will not return to the home position. This will cause the print cartridges to dry out and possibly become damaged.

To avoid this message, make sure the printer has completely stopped printing and is quiet before shutting off power to the printer, and never turn off the printer from any source other than the Power [image] button on the front of the printer.

If your print quality has deteriorated since the last time you used the printer, you might need to clean the print cartridges.

To do this, open the hp deskjet Toolbox and click on the Clean the Print Cartridges button on the Printer Services tab.


	Mechanism Error
Open the printer's top cover and check the following:

Make sure all tape is removed from the print cartridge cradle.

Remove any packing materials from the printer.

Check for paper that has crumpled and jammed in the printer. Remove the excess paper and then clear the paper jam from the rollers.

Click here [image] for instructions on clearing a paper jam.

When there are no obstructions, turn the printer off and then on again.

None of the above solutions worked?

Click here [image] if none of these suggestions worked.


	Out of Paper
Is there  paper in the IN tray?

Make sure paper is loaded in the printer's IN tray.

Is the paper properly loaded in the IN tray?

The stack of paper must be pushed all the way in and must be aligned with the right side of the IN tray.

Make sure there is only one type of paper in the printer.

Is the rear access door is off?

If you have removed the rear access door to clear a paper jam, you must replace it before resuming printing.

Click here [image] for instructions on clearing a paper jam.

Are you printing a banner?

If you are printing a banner, the stack of paper may have slid back when the printer tried to pick up the edge of the paper. Make sure the length-adjuster is holding the paper all the way in.


Incompatible Print Cartridge
	Incompatible Black Print Cartridge
Did you install the correct black print cartridge?

Lift the front cover and wait for the print cartridge cradle to slide out. The print cartridge must be one of the following, depending upon your hp deskjet printer model:

hp deskjet 970C, 950C, 930C printers require:

 	hp 51645 Series print cartridge

hp deskjet 840C, 842C and 843C printers require:

Black hp No. [15] (equivalent to C6615 Series) print cartridge


Incompatible Print Cartridge
	Incompatible Color Print Cartridge
Did you install the correct color print cartridge?

Lift the front cover and wait for the print cartridge cradle to slide out. The print cartridge must be one of the following, depending upon your deskjet printer model:

hp deskjet 970C,972C,950C,952C,930C,932C printers require:

 	Tri-Color hp C6578Series print cartridge

hp deskjet 840C,842C and 843C printers require:

Tri-Color hp No. [17] (equivalent to C6625A ) print cartridge


	Not Enough or Low Memory
The printer driver uses system memory (RAM) to process information while printing. Your system currently does not have enough memory available to print this document.

To free up memory, try the following:

Close programs that are currently running. (This includes programs that run in the background, such as screen savers.)

All software programs must share your computer's memory while running. Close each of the programs that are running by clicking them in the taskbar, and then closing them.

Try printing your document using the Draft and Print in grayscale settings.

Click here [image] for instructions on changing print settings.

If this error occurs frequently and if you encounter memory problems while using other programs, you might need to add more memory to your computer.


Print Cartridge Error
	Print Cartridge Problem
If you continue to receive this error, your print cartridge is probably defective. If this is a new print cartridge, return it in the original packaging to the store where it was purchased.

Replacing the print cartridge is the only solution to this problem. Do not continue to use the defective cartridge.


	Out of Disk Space
The printer software uses an area of disk space to temporarily store information while it is processing a document for printing. If your hard disk is nearly full, the printer does not have enough disk space to work on the print job. To solve this problem, try the following:

The Copies option, the Two-Sided Printing option, and the Start Printing from Last Page option require extra disk space. Try printing only one copy, turn Two-Sided Printing off or turn Start Printing from Last Page off.

Click here [image] for instructions on changing print settings.

If you have set up a RAM disk as your temporary directory, you probably only have 1 to 4 megabytes on your RAM disk. Turn off the RAM disk and try printing again.

If none of the above work, try removing unnecessary files or programs from your hard disk. Do not remove files if you are unsure of their purpose. You might eliminate files that a software program needs.


	Get Help From hp
You have a printing problem that can't be diagnosed by this troubleshooting program. It seems to be related to the printer setup. Try the following before calling hp:

Turn your computer and printer off and then on again.

If the problem continues or is accompanied by several error messages on your screen, check the cable connection between the computer and printer.

Uninstall and then reinstall the software that came with the printer.

If these suggestions don't work, call the hp Customer Care Center.

Before calling, have your serial number and printer model nearby, along with any other available information about your computer system. See the Setup poster or User's Guide that came with your printer for specific support phone numbers.


	Clear a Paper Jam
1	Open the top cover and pull out any paper that is stuck in the printer.

2	Remove any wrinkled and torn paper from the IN tray, and reload new paper in the IN tray.

3	At the back of the printer, turn the knob ¼ turn counter clockwise to release the rear access door and remove it from the printer. Pull the jammed paper out of the printer. Be sure to remove all torn pieces of paper from the printer.

4	Replace the rear access door in the back of the printer and latch it by turning the knob ¼ turn clockwise.

5	Close the top cover and press the Resume [image] button. Try printing your document again.


	Print Directly to the Printer
1	Open the Printers folder, click the icon for your hp deskjet printer, and then select Properties from the File menu.

Click here [image] to open the Printers folder now.

2	Click the Details tab.

3	Click the Spool Settings button.

4	Click the Print directly to the printer checkbox.


	Uninstall/Reinstall the Driver
Note:	Before reinstalling the driver, you must first uninstall it.

Uninstalling the Printer Driver

Use one of the following choices to uninstall the printer driver.

(XX= the model number of your printer. It is located on the front of the printer.)

1	Select Start, Programs, hp deskjet XX Series, hp deskjet XX Series Uninstaller. Select the option to "Remove the hp deskjet XX Series software from your PC."

2	Choose Start, Settings, Control Panel, then double-click Add/Remove Programs. Select hp deskjet XX Series (remove only). Then, Select the option to "Remove the hp deskjet XX Series software from your PC".

3	Re-insert either the CD-ROM or disk 1 into the computer and run SETUP.EXE. Select the option to "Remove the hp deskjet XX Series software from your PC."

4	If the driver software was originally downloaded, SETUP.EXE can be run from the directory on the computer's hard drive where the downloaded driver was saved. Once SETUP.EXE is running, select the option to "Remove the hp deskjet XX Series software from your PC."

Reinstalling the Printer Driver

Close any virus protection programs or other software programs that are running on the computer.

Note:	Do not use the Add Printer Wizard to install this printer driver. If Add Printer is used a message will be displayed indicating to use SETUP.EXE.

If installing from diskettes or CD-ROM:

1	Insert the CD-ROM or disk 1 into the floppy disk drive.

2	From the taskbar, choose Start, Run.

3	Select the disk drive A:\, B:\, or D:\ (the drive designator may be different depending on the computer system being used).

4	Type SETUP.EXE.

5	Follow the instructions on the computer screen.

If installing from software that was downloaded:

1	Locate the directory where the file was downloaded.

2	Expand the downloaded file by double-clicking the filename.

3	From the taskbar, choose Start, Run.

4	Select Browse to locate the SETUP.EXE file that was just expanded.

5	Click OK and follow the instructions on the computer screen.


	Change Print Settings
Set custom print settings for the current document (recommended).

Set default print settings for all future documents. (Settings may be overridden by your software program.)


Set Custom Print Settings
	Set Custom Print Settings for the Current Document
This procedure will vary depending on the software program you are using.

On the File menu, click Page Setup or Print Setup, and then click Options.

-Or-

On the File menu, click Print, and then click Properties.


Set Default Print Settings
	Set Default Print Settings for All Future Documents
1	On the taskbar, click Start, then select Printers form the Settings menu.

-Or-

Click here [image] to open the Printers folder now.

2	If you are using Windows 95 or 98, click the hp deskjet printer icon, and then click Properties on the File menu.

-Or-

If you are using Windows NT, click the hp deskjet printer icon, and then click Document Defaults on the File menu.

After you reach the hp Printer Properties, select the print settings options that you want to apply to all documents you will print in Windows. These settings apply generally but you can override them by changing print settings from within a specific software program.

3	Click the Close button to close the window.


	Paper Mismatch
Click here [image] if you are trying to print on banner paper.

Click here [image] if you are trying to print on standard-sized paper.


	Banner Printing
When printing banners, remember to take the following steps:

1	Make sure Banner is selected on the Setup tab of the hp Printer Properties.

2	Flip up the banner support.

3	Slide the printer's banner lever to the right until it clicks into position.

4	Load banner paper into the IN tray.

See your User's Guide for instructions on loading banner paper.


	Normal Printing
When printing on standard-sized paper after printing a banner, remember to take the following steps:

1	Make sure the Banner printing checkbox on the Setup tab of the hp Printer Properties  is unchecked.

2	Flip down the banner support.

3	Slide the printer's banner lever to the left until it clicks into position.

4	Load paper into the IN tray.


	Paper Jam
To clear a paper jam, try the following:

Press the Resume [image] button on the printer until there is no more banner paper in the printer.

If this doesn't work, open the printer's top cover and check for pieces of paper stuck in the printer. Turn the printer off and then on again before attempting to print again.

If you are trying to print a banner, see your User's Guide for specific instructions.


	Remove Banner Paper
Tear off the remaining paper in the IN tray and then press the Resume [image] button on the printer until there is no more banner paper in the printer.

Click here [image] if you are trying to print on banner paper.

Click here [image] if you are trying to print on standard-sized paper.


	Having Problems Printing a Banner
Is the printer setup correctly for printing banners?

Banner printing requires specific printer and printer software settings. When some of the banner printing steps are overlooked, you might encounter paper-feed problems or poor print quality.

See your User's Guide for instructions on printing banners.

Does the printer have a paper jam?

If printer setup for banner printing is incorrect, paper might feed incorrectly.

Click here [image] for instructions on clearing a paper jam.

Is the printer is setup correctly for printing on standard-sized paper?

To resume normal printing, you must reset the printer and printer software.

See your User's Guide for instructions on resuming normal printing after printing banners.

Is the banner printing incorrectly?

If the banner doesn't print completely or if the printer puts spaces between the pages, this problem is specific to the software program you're printing from (and how it interacts with the printer).

See the Release Notes for specific information on banner printing conflicts.


	Automatic Two-Sided Printing Module Missing
The Automatic Two-Sided Printing Module has been removed. To proceed with two-sided printing, try the following:

Install the Automatic Two-Sided Printing Module. If it is already installed, remove it and reinstall it. If this does not solve the problem, the module may not be operating correctly. You may want to call the hp Customer Care Center for further details.

Select Book or Tablet under Two-Sided Printing on the Features tab in the hp Printer Properties. This procedure is not automatic and requires that you manually reinsert the stack of paper into the IN tray after the first side has been printed. Follow the on-screen instructions for reinserting the paper.